Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal with extended footrest and touchscreen controller.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal in luxury mountain living room from Wish Rock Relaxation.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair feature diagram overview from Wish Rock Relaxation.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal front view with full body air massage chambers.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal side profile with wood panel design.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal rear angle showing ambient side lighting.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal rear view with integrated lighting.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair quick control dial detail with wood accent panel.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair AI De-Stress Test wellness feature graphic from Wish Rock Relaxation.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal zero gravity recline with user from Wish Rock Relaxation.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair wireless phone charging tray feature graphic from Wish Rock Relaxation.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair full body air massage feature graphic from Wish Rock Relaxation.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair touchscreen controller interface detail.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair built-in Bluetooth speaker detail.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal angled rear profile with wood side panels.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal reclined side profile with wood panel finish.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal front three-quarter view with leg and foot massagers.
Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair charcoal base with ambient under-lighting detail.

Positive Posture DualTech Pro AI 4D Dual Mechanism Massage Chair

$11,999.00
$11,999.00

Experience advanced full-body therapy with a precision-engineered Positive Posture DualTech Pro AI Massage Chair designed for deep personalization and relaxation. Dual 4D massage mechanisms work together to deliver synchronized upper and lower body treatment while the AI De-Stress Test™ analyzes key wellness indicators to recommend ideal programs. A WSL-Track extends massage coverage from neck to glutes, while dual-zone heat therapy enhances muscle relief. Wireless phone charging, quick touchscreen controls, and an ultra space-saving design bring modern convenience to every session. Suitable for people up to 6'2" and 265 lbs., w/ a seat width of 20.75"

Color: Charcoal

Charcoal
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Warranty

Product Warranty

Positive Posture covers their massage chairs with a 3 Year Limited Warranty which includes:
* 1 year in-home service to include parts and labor (moving parts)
* 3 years of coverage for all non-moving parts and frame.

This limited warranty is good only for authentic Positive Posture products purchased by you through an authorized agent and used in a personal residence in the United States or Canada. Positive Posture can be reached by phone in the USA and Canada at 720-616-5000 ext. 2 or by email at warranty@positiveposture.com.

-DOWNLOAD WARRANTY HERE-

Shipping & Return Info

All of our items have a FREE SHIPPING OPTION within the contiguous United States (we will need to quote out all Alaska, Hawaii, Puerto Rico and Canadian orders)

We strive to ship your items as fast as humanly possible--and try to regularly beat our goal of 5 business days from your order date.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@wishrockrelaxation.com.

Cancellation

All canceled orders are subject to your cc fees (close to 3%) which are non-refundable plus a $20 processing fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and any re-consignment fees associated. Refunds will only be issued to the original credit card that you used when placing your order.  

Shipping

If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days of your item shipping--oftentimes sooner.  Our carriers will typically bring your chair to the front door for you--many of our chairs come in 2-3 boxes.  

  • Oftentimes, the chair arrives fully reclined in one big box with the armrests in another box and the footrest in the last box.  Typical assembly requires attaching the armrests and the footrest.  In some cases, a pedestal for your remote.  We have many installation videos available on our site and youtube channel.  If you do decide to go with curbside delivery, expect to have help with moving the chair into your home and desired location as many of our chairs are quite heavy.  
  • A dolly (or 2) will greatly assist in moving your chair to the right location in your home
  • Tip for moving your chair once it is assembled:  fully recline your chair; place dolly next to the chair and "tip" chair onto its side on the dolly.  You will then be able to roll your chair wherever you would like!  

If you choose white glove delivery, there will be an additional charge of $250 (even though we may spend more than $600 for this delivery option). Your item will be delivered to your home, placed in the room of your choice exactly where you want it and set up.  All debris will also be removed.  

  • Your chair will travel the bulk of its journey via LTL Freight and then transfer hands to the final mile/white glove delivery company.  Because we have to use an outside contractor for this service, your delivery time will be extended by one week. 
  • You will need to notify the White Glove company how many stairs are required for the delivery into the house and location of your choice when they call you to schedule your delivery.  If you have a difficult location (several stairs with challenging turns etc), please send us pictures so that we can make sure the delivery company is prepared.
  • If they arrive and it requires a 3rd man, there will be extra charges such as an extra return trip and fee--we don't want you (or us) to have any surprises.  Please really think about if you need white glove delivery--it's a lot more challenging and expensive to add it after your order has been placed.
  • All debris (boxes) will be removed with white glove delivery. If you end up returning your item or exchanging it for something else, it will also require a white glove pickup which can be quite costly.  Please keep this in mind as the delivery company is removing your debris.

We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not Wish Rock Relaxation.BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for receipt of a damaged product removes the liability of the shipping company and Wish Rock Relaxation. Once you accept your shipment as non-damaged, the item is yours. 

***If your item looks questionable upon delivery, CALL US at 803-574-9474 (WISH) and we'll immediately get the manufacturer involved while the Shipping Agent is on-site.****

30-Day Return Policy

We want this to be one of the best purchases that you've ever made!  If you don't completely love your item, we will work with you to get into the right chair OR you can simply return it within 30 days of the ship date. This applies to all of our manufacturers except for UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs. They now no longer accept any form of return or SWAP out due to buyer's remorse.  However, if your chair arrives damaged, they will replace it. 

If you'd like to exchange your chair for another chair we carry, we would love to keep your business and will work to absorb all the fees to help you get into a better chair to meet your needs.

  • Item must be repackaged in its original packaging and must include all parts, hardware, controller, and accessories.  If you no longer have packaging, you will need to supply or pay for repackaging and likely a white glove pickup. 
  • Applies only to orders within the continental US.  If we've shipped a chair to you in Hawaii, Alaska, Puerto Rico or abroad the shipping fees were likely $800-$1200 in one direction. 
  • If there are quality issues with our chair, we will work with you to get the chair repaired, replaced or exchanged for a different chair. If you refuse repair, replacement or even an upgrade, then you will be responsible for the shipping in both directions and any applicable restocking fees.

Restocking fees are also typical in the industry.  Specifically, several of our suppliers do charge them -- Human Touch and Cozzia (Svago, JP Medics, ErgoTec) are now 15% while Infinity (Kyota, Sharper Image and Rockertech), Daiwa and Synca (Johnson, Inner Balance Wellness) are at 20%.

We will work with you to absorb the shipping and restocking fees if you choose to switch to another chair with us.  If you end up wanting to return your item, you will be responsible for the actual cost of shipping in both directions and any applicable fees and restocking fees. 

*Swapped chair orders are final sales.  (If you have exchanged one chair for another, the new chair is considered to be a final sale)

 

NOTE:  If you have chosen white glove delivery and then wish to return your chair, you will be responsible for all actual shipping fees incurred with your order.  Because the boxes and packing materials are removed in a white glove delivery, you will also need a white glove pickup of your item which is often much more costly. 

If you refuse repair or replacement of your item, you will be responsible for all shipping fees in both directions and any fees associated.

All of our items have a FREE SHIPPING OPTION within the contiguous United States (we will need to quote out all Alaska, Hawaii, Puerto Rico and Canadian orders)

We strive to ship your items as fast as humanly possible--and try to regularly beat our goal of 5 business days from your order date.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@wishrockrelaxation.com.

Cancellation

All canceled orders are subject to your cc fees (close to 3%) which are non-refundable plus a $20 processing fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and any re-consignment fees associated. Refunds will only be issued to the original credit card that you used when placing your order.  

Shipping

If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days of your item shipping--oftentimes sooner.  Our carriers will typically bring your chair to the front door for you--many of our chairs come in 2-3 boxes.  

  • Oftentimes, the chair arrives fully reclined in one big box with the armrests in another box and the footrest in the last box.  Typical assembly requires attaching the armrests and the footrest.  In some cases, a pedestal for your remote.  We have many installation videos available on our site and youtube channel.  If you do decide to go with curbside delivery, expect to have help with moving the chair into your home and desired location as many of our chairs are quite heavy.  
  • A dolly (or 2) will greatly assist in moving your chair to the right location in your home
  • Tip for moving your chair once it is assembled:  fully recline your chair; place dolly next to the chair and "tip" chair onto its side on the dolly.  You will then be able to roll your chair wherever you would like!  

If you choose white glove delivery, there will be an additional charge of $250 (even though we may spend more than $600 for this delivery option). Your item will be delivered to your home, placed in the room of your choice exactly where you want it and set up.  All debris will also be removed.  

  • Your chair will travel the bulk of its journey via LTL Freight and then transfer hands to the final mile/white glove delivery company.  Because we have to use an outside contractor for this service, your delivery time will be extended by one week. 
  • You will need to notify the White Glove company how many stairs are required for the delivery into the house and location of your choice when they call you to schedule your delivery.  If you have a difficult location (several stairs with challenging turns etc), please send us pictures so that we can make sure the delivery company is prepared.
  • If they arrive and it requires a 3rd man, there will be extra charges such as an extra return trip and fee--we don't want you (or us) to have any surprises.  Please really think about if you need white glove delivery--it's a lot more challenging and expensive to add it after your order has been placed.
  • All debris (boxes) will be removed with white glove delivery. If you end up returning your item or exchanging it for something else, it will also require a white glove pickup which can be quite costly.  Please keep this in mind as the delivery company is removing your debris.

We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not Wish Rock Relaxation.BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for receipt of a damaged product removes the liability of the shipping company and Wish Rock Relaxation. Once you accept your shipment as non-damaged, the item is yours. 

***If your item looks questionable upon delivery, CALL US at 803-574-9474 (WISH) and we'll immediately get the manufacturer involved while the Shipping Agent is on-site.****

30-Day Return Policy

We want this to be one of the best purchases that you've ever made!  If you don't completely love your item, we will work with you to get into the right chair OR you can simply return it within 30 days of the ship date. This applies to all of our manufacturers except for UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs. They now no longer accept any form of return or SWAP out due to buyer's remorse.  However, if your chair arrives damaged, they will replace it. 

If you'd like to exchange your chair for another chair we carry, we would love to keep your business and will work to absorb all the fees to help you get into a better chair to meet your needs.

  • Item must be repackaged in its original packaging and must include all parts, hardware, controller, and accessories.  If you no longer have packaging, you will need to supply or pay for repackaging and likely a white glove pickup. 
  • Applies only to orders within the continental US.  If we've shipped a chair to you in Hawaii, Alaska, Puerto Rico or abroad the shipping fees were likely $800-$1200 in one direction. 
  • If there are quality issues with our chair, we will work with you to get the chair repaired, replaced or exchanged for a different chair. If you refuse repair, replacement or even an upgrade, then you will be responsible for the shipping in both directions and any applicable restocking fees.

Restocking and processing fees are standard within the industry. Several of our suppliers impose fees ranging from 15%–20%. We will always be transparent if such fees apply to your order, and we will work to offset them if you choose to exchange for another chair.

We will work with you to absorb the shipping and restocking fees if you choose to switch to another chair with us.  If you end up wanting to return your item, you will be responsible for the actual cost of shipping in both directions and any applicable fees and restocking fees. 

*Swapped chair orders are final sales.  (If you have exchanged one chair for another, the new chair is considered to be a final sale)

 

NOTE:  If you have chosen white glove delivery and then wish to return your chair, you will be responsible for all actual shipping fees incurred with your order.  Because the boxes and packing materials are removed in a white glove delivery, you will also need a white glove pickup of your item which is often much more costly. 

If you refuse repair or replacement of your item, you will be responsible for all shipping fees in both directions and any fees associated.

    Positive Posture DualTech Pro AI Massage Chair with Dual 4D Mechanisms & AI De-Stress Test

    4D + 4D | WSL-Track (55") | AI De-Stress Test™ | Wings of Embrace™ Shoulder Air Cells | Intelligent Body Scan | Zero Gravity Recline | Full Body Air Compression (54) | Ext Heat Therapy (Lumbar/Arms) | Dual Calf & Foot Rollers | 20 Auto Programs | 7 Manual Programs | Bluetooth Speakers | Touchscreen Tablet | Quick Controls Dial | 7.5” Auto Footrest Extension | <1" Space Saver | Wireless Charger | Removable Backpad | Fits up to 6’2”/265 lbs

    Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal in modern mountain living room from Wish Rock Relaxation.

    Close X
    Manufacturer Positive Posture
    Model DualTech Pro AI 4D Dual Mechanism
    Download Manual
    WRR YouTube Channel
    Height Range 5'0" to 6'2"
    Max Weight (lbs) 265 lbs
    Intensity Yes - 2" of roller extension
    Space Saver Yes - <1"
    Warranty 3 Year Warranty
    Type of Roller 4D + 4D
    Roller Track WSL-Track
    Length of Roller 55"
    Roller Glute Massage Yes
    Roller Width Adjustment Yes
    Roller Speed Adjustment Yes
    Roller Intensity Adjustment Yes - 3
    Removable Back Pad Yes
    Body Scan Technology Yes
    Foot Rollers Yes
    Recline Power
    Zero Gravity Yes
    Inversion Therapy No
    Auto Programs 20:  Quick, Gentle, Deep Relief, Sports Recovery, Morning, Night, Stretch, Neck&Shoulder, Spine Align, Lumbar Relief, Full Body 1, Full Body 2, Full Body 3, Legs&Feet, Hips&Glutes 1, Hips&Glutes 2, Quietutde, Revitaliz, Chinese Massage and My Yogi
    Stretch Program Yes
    Deep Tissue Massage Yes
    Manual Programs 7:  Knead, Tap, Pulse, Knead & Pulse, Knead & Tap, Shiatsu and Rolling
    Spot /Partial Massage Yes
    Memory Setting No
    Vibration No
    Heat Low Back, Arms
    # of Airbags 54
    Air Massage Arm, Calf, Foot, Hip and Thigh, Upper Arm and Shoulder
    Airbag Intensity Adjustments Yes - 3
    Ottoman Length Adjustment 7.5" Automatic
    Hideaway Ottoman No
    Bluetooth Yes
    USB No
    Wireless Charger Yes
    Remote Type Touchscreen Tablet
    Timer Setting 30 Minutes
    Chromotherapy Yes
    Upholstery Synthetic Leather
    Seat Width 19.5” (49.5 cm)
    Seat Depth 16” (41 cm)
    Dimensions Upright (L" x W" x H") 63.7"L x 32.3"W x 42.25H"
    Dimensions Recline (L" x W" x H") 72"L x 32.3"W x 35.5"H
    Massage Chair Weight 293.5 lbs
    Number of Motors 12
    Shipping Weight Box 1 315 lbs (143 kg)
    Shipping Weight Box 2 41 lbs (18.5 kg)
    Shipping Dimensions Box 1
    57.9” (147 cm) x 33.1” (84 cm) x 38.2” (97cm)
    Shipping Dimensions Box 2 51.8” (131.5 cm) x 16.6” (42 cm) x 24” 61cm)


    Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal with extended footrest and touchscreen controller.
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    4D + 4D Dual Mechanism Massage for simultaneous deep tissue and smooth full-body massage

    The DualTech Pro AI uses two independent 4D massage mechanisms that work at the same time, one for the upper body and one for the lower back and glutes. Unlike traditional single-mechanism chairs, this system can treat multiple areas simultaneously with greater precision. The 4D rollers move up, down, side-to-side, and in-and-out while adjusting speed and rhythm to mimic human hands. This dual-mechanism design improves coverage and maintains consistent pressure across the back and glutes without the rollers needing to travel long distances between zones.

    WSL-Track (55") for extended neck-to-glute massage coverage

    The 55-inch WSL-Track follows the natural S-curve of the spine and continues under the seat to maintain roller contact from the neck through the lower back and into the glutes. This extended track helps the rollers stay aligned with the body even as the chair reclines, allowing consistent pressure along the entire back. By extending into the seat, the chair can also massage the glutes and hips—areas where tension often builds from prolonged sitting. The result is smoother, continuous massage coverage

    AI De-Stress Test™ for personalized stress-responsive massage programs

    The AI De-Stress Test™ evaluates indicators such as heart rate and subtle body responses to estimate your stress level before the massage begins. Based on this reading, the chair adjusts massage intensity and may recommend a program designed to help calm the nervous system. Softer pressure or slower rhythms may be selected when higher stress levels are detected. This adaptive approach allows the massage to respond to your physical state for a more personalized relaxation experience.

    Wings of Embrace™ Shoulder Air Cells for targeted shoulder compression

    The Wings of Embrace™ shoulder air cells wrap around the shoulders and upper arms to deliver focused compression massage. These airbags inflate and deflate to gently squeeze and release the muscles, helping reduce stiffness around the trapezius and shoulder joints. The compression also helps stabilize the shoulders so the rollers can apply more precise pressure along the neck and upper back. This combination helps replicate the supportive feel of hands guiding the shoulders during massage.

    Intelligent Body Scan for precise roller alignment

    Before each massage session, the Intelligent Body Scan measures the user’s body shape, shoulder height, and spinal length to properly position the rollers. This allows the chair to adapt to different body sizes so the massage mechanisms reach the correct pressure points along the neck, shoulders, and back. Accurate alignment helps the rollers follow the spine’s natural curve and deliver more effective and comfortable massage pressure.

    Zero Gravity Recline for spinal decompression and deeper relaxation

    Zero Gravity recline positions the body so the legs are elevated slightly above the heart, distributing weight more evenly across the chair. This posture reduces pressure on the spine and allows back muscles to relax more fully. With the body supported in this position, the rollers can apply deeper pressure with greater comfort. Inspired by the neutral posture used by astronauts, Zero Gravity helps the body settle into a more relaxed state.

    Full Body Air Compression (54) for circulation-enhancing compression massage

    The chair includes 54 air cells that inflate and deflate to gently compress muscles throughout the body. These airbags target the shoulders, arms, hips, calves, and feet to create a rhythmic squeezing motion that supports circulation and muscle relaxation. Air compression works differently than rollers by stimulating soft tissue and encouraging blood flow. When combined with roller massage, it creates a more complete full-body massage experience.

    Extended Heat Therapy for deeper muscle relaxation

    Heating elements located in the lumbar and arm areas help warm and loosen tight muscles during the massage. Heat therapy increases circulation and helps muscles become more pliable, allowing the rollers and airbags to work more effectively. When muscles are warmed, deeper pressure can be applied more comfortably. Lumbar heat is especially helpful for relieving lower back stiffness.

    Dual Calf & Foot Rollers for reflexology-inspired foot massage

    Dual calf and foot rollers stimulate the soles of the feet while airbags gently compress the calves. The rollers apply kneading pressure along the bottom of the feet, inspired by reflexology techniques that target nerve-rich pressure points. This rolling motion helps release tension built up from standing or walking. At the same time, calf compression supports circulation and helps reduce fatigue in the lower legs.

    20 Auto + 7 Manual Massage Programs for customizable relaxation and recovery

    The chair includes 20 automatic programs and 7 manual massage techniques, providing both guided sessions and customization. Auto programs include Quick, Gentle, Deep Relief, Sports Recovery, Morning, Night, Stretch, Neck & Shoulder, Spine Align, Lumbar Relief, Full Body 1–3, Legs & Feet, Hips & Glutes 1–2, Quietude, Revitalize, Chinese Massage, and My Yogi. Manual techniques include Knead, Tap, Pulse, Knead & Pulse, Knead & Tap, Shiatsu, and Rolling. Together they allow users to target specific areas, intensity levels, and massage styles.

    Bluetooth Speakers for immersive relaxation audio

    Built-in Bluetooth speakers allow you to wirelessly connect a smartphone or tablet to play music, guided meditation, or relaxation sounds during your massage. Sound can help the mind slow down and enhance the relaxation experience. Listening to calming audio during a massage session supports both mental and physical relaxation.

    Intuitive Touchscreen Tablet for simple massage control

    The integrated touchscreen tablet provides a clear interface for controlling massage programs and chair settings. Users can easily select programs, adjust intensity levels, change techniques, and activate heat therapy. The visual interface makes it easier to customize the massage experience without complicated controls

    Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal front view with full body air massage chambers.
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    Positive Posture DualTech Pro AI 4D Dual Mechanism massage chair in charcoal with extended footrest and touchscreen controller.
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    Quick Controls Dial for fast adjustments during massage

    The Quick Controls Dial allows users to make quick adjustments while the massage is in progress. With this control, you can easily modify intensity, switch programs, or adjust roller position without navigating the touchscreen. It provides convenient real-time control for fine-tuning the massage experience.

    7.5” Auto Footrest Extension for accommodating different user heights

    The automatic footrest extension adjusts up to 7.5 inches to match the user’s leg length. During the body scan, the footrest extends or retracts to properly position the calves and feet in the massage area. This ensures the calf airbags and foot rollers apply consistent pressure while maintaining a comfortable seated posture.

    <1" Space Saver for full recline close to the wall

    The space-saving design allows the chair to fully recline while placed less than one inch from the wall. As the chair reclines, the base slides forward so the backrest does not require extra clearance behind it. This design makes it easier to place the chair in rooms where space is limited while still allowing full recline and Zero Gravity positioning.

    Wireless Charger for convenient device charging during sessions

    The built-in wireless charging pad allows compatible smartphones to charge simply by placing the device on the designated area. This eliminates the need for cables and keeps devices powered while listening to music or using wellness apps during a massage session.

    Removable Backpad for adjustable massage intensity

    The removable backpad allows users to adjust the intensity of the roller massage. With the pad in place, the massage feels softer and more cushioned. Removing the pad allows the rollers to make more direct contact with the body, increasing massage depth for users who prefer stronger pressure.

    Positive Posture Customer Reviews

    Need Some Help?

    We are a Service Disabled, Veteran Owned (SDVOSB) and operated company out of Golden, CO. Joanna is a former Navy SWO while Michael is a retired Green Beret. We are committed to helping you get into the very best chair at the best price and have over 8 years of experience in the industry.
    We hope to welcome you into your Wish Rock Family.

    Wish Rock,inc.

    Attn: Wish Rock Relaxtion PO Box 245 Golden, CO 80402

    803-574-9474

    hello@wishrockrelaxtion.com

    Everyday 8 - 4pm MST

    "I want you to know that I read all 70 of your reviews--every single one of them--on Google and they are all a 5 star rating. I've never seen that before. A few even had me a little emotional. Wha treally struck me was how genuinely grateful people were and how much they valued the service you provided. They could tell you really care about your customers. That's why I chose to work with Wish Rock Relaxation. You guys have really gone above and beyond to make srue that I got into the right chair for me and my patients. I really appreciate all that you've done. Don't even think about going anywhere else, Wish Rock Relaxation is the BEST online company I've ever worked with."

    - Dee 6/2025

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    Massage Chair FAQs

    General FAQ's for Massage Chairs

    Absolutely!  As long as you use it regularly.  Massage chairs can do things that massage therapists simply can’t – like put you into the weightless zero gravity position.  Also, it’s nice to have a massage available to you on-demand in your home, whenever you’d like to use it.  Massage chairs often will pay for themselves in under a year–especially if you’re someone who regularly gets massages from a therapist.

    Most chairs are suitable for people from 5’ to 6’3” tall and up to 270 pounds.  We do have several models that work for much taller people that are up to 6’4” - 6’9” tall and up to 300 pounds.  We do have a few models that accommodate larger people up to 400lbs.

    We recommend looking at the dimensions of your chair vs your body–if you’ve got a much longer torso, measure the height for seat from the back of the chair up to the top of the seat.  Also of consideration – how big are your feet?  Closed-toe footrests are typically good for people with a size 13 or smaller shoe; anything bigger and it’ll be snug.  Open toe footrests seem to work best for taller people with bigger feet.

    The short answer is that it’s safe for you to use your chair daily.  We recommend 15-30 min sessions daily, depending on your schedule and how you feel.  The more you experience deep tissue massage, the easier it is for your body to tolerate and more used to it you become.  Massage chairs can often deliver a much deeper tissue massage than a therapist over a more sustained time period.  The technology has dramatically improved, allowing for real-time Ai sensing and adjustment to enhance the experience.  It’s a nice addition to your daily health routine.

    Massage chairs work best where you will use it the most!  That being said, massage chairs tend to fit best in living rooms, bedrooms, offices, man caves, relaxation rooms or fitness rooms. 

    Space saver chairs require very little room behind the chair when fully reclined and are perfect for those with smaller spaces. By moving the chair forward during the recline, as little as 1” is required behind the chair.  Make sure you know your space requirements, including where you’d like to put it, how much room you need behind the chair and how big your doorways are. Space saver chairs are perfect for those with smaller spaces.  We also have several compact chairs too.

    All of our massage chairs are made for use in the United States and North America and have standard 110V cords.  We recommend plugging your chair into a surge suppressor to protect it from any power surges during storms. Should you move or need to ship a chair overseas, you will be able to use a transformer to step up or step down the voltage. 

    The zero gravity position has become a common feature in almost all massage chairs because it removes all the pressure from your spine.  By reclining back while raising the legs to heart level, you’re able to achieve a weightless position.  Inspired originally by NASA engineers, zero gravity is now considered the “healthiest way to sit” by many chiropractors and helps to improve circulation, reduce swelling and pressure on the back and spine.

    Delivery & Set-up

    Most of our massage chairs have wheels in the rear for you to easily move it to a different room or out of the way for cleaning. If you have smaller doorways, we have some other ways that will work to move your chair into another room.

    One of our tricks in the industry to easily move it between rooms or into a tighter doorway is to:

    Recline the chair all the way back

    Place a furniture dolly next to the chair

    - Gently roll the chair on its side onto the dolly - this is best done with 2 people to ensure safe placement on the dolly

    - Roll your chair to the  new desired location

    - Gently roll back onto solid ground

    We offer free curbside delivery.  Most of our chairs ship LTL freight throughout the continental US.  We strongly suggest that you request a 2-4 hr delivery window and a “courtesy call” or text when the freight company calls you to schedule your delivery.  They will not schedule your delivery with us; you will need to schedule your delivery directly with the freight company.  White Glove deliveries typically require an extra week or two as your chair will first be delivered and change hands from the long-haul carrier to the final mile white glove delivery company.  Don’t get concerned if your delivery status says ‘delivered’ for a White Glove order–that simply means that it is now in the hands of the white glove agent and you should be expecting a call

    Free Curbside Delivery:  your chair is delivered on a pallet with typically 2-3 boxes.  One for the main body of the chair and the other for the footrest and side panels. Assembly is typically very fast and all tools are included in the box. The hardest and longest part will be breaking down all of the boxes for disposal / recycling. Our delivery team will call you to schedule your delivery.

    • Pro Tip:  we highly encourage you to give your delivery team some snacks / beverages. Sometimes a small tip. If you’re kind, they may bring it into your home, though they are not required to with a curbside delivery
    • **If your box appears to be damaged in any way and you are concerned about the integrity of your chair, please:
    • - Take pictures of the box
    • - Refuse Delivery
    • - Call us immediately at 803-574-9474 and explain what’s going on so that we can assist you

    White Glove Delivery:  we recommend this if you are bringing your chair up or down stairs as these are typically very heavy chairs (sometimes over 300lbs).  There is an extra fee ($250 + depending on the chair/manufacturer) involved and extra time also required.

    We recommend white glove delivery if you are bringing your chair up or down stairs. These are often very heavy chairs that do sometimes require light assembly.  If you cannot find help or manage moving the chair into your home by yourself and desired room of choice, we do recommend white glove delivery.  

    Occasions where White Glove would be necessary:

    • - Placing the chair up or down stairs
    • - Physical impairment making moving the chair into your home and/or light assembly impossible
    • - You prefer having it all done for you hassle free and don’t mind the extra week or so in delivery time.

    With White Glove Delivery, our team will bring your chair into your home, place it exactly where you’d like it and assemble it.  Then, they will remove the debris making it a very easy, hassle-free process.

    Notes: 

    • - White Glove delivery does take a bit longer. Your chair will be ship LTL for the long haul of its journey and then change hands to the final mile white glove agent.  

    • - When you receive your tracking, it may show your chair as being delivered.  Don’t be worried!  This just means that your chair has been delivered to the final mile / white glove agent.  

    • - Once the white glove team has your chair, they will call you to schedule your delivery.
    • Pro Tip: you can call them once the chair is delivered to expedite / get ahead of the delivery process. They will not deliver your chair without a scheduled appointment.  

    • - White glove fees are non-refundable. If for some reason you decide not to keep your chair, you will be responsible for boxing your chair back up and/or paying for a white glove pick up which can be pretty expensive.  If you’re not sure about the chair, we recommend keeping the boxing material to make it an easier and less expensive process.

    Some of our massage chairs arrive fully assembled.  Most of our chairs require some light assembly.  All tools are included.  Assembly should be intuitive and take 20-30 min.  It is often helpful to have 2 people for the assembly as one can balance while the other makes the connections. 

    Assembly typically entails putting on the side panels and the footrest.  

    • - Side Panels:  connect the airhose and electric securely. Next you will need to attach the side panel onto the base of the chair–usually with a bolt system.

    • - Footrest:  securely connect the airhouse and electric; position and connect the male/female cotter pin attachment; zip up the enclosure

    • - Plug in your chair and enjoy. 

    Health & Safety

    Massage chairs have been known to dramatically improve people’s sleep, are fantastic for relieving stress, muscle tightness/tension and pain.  Here’s a short list of some of the health benefits:

    • - Relieve pain and loosen muscles in the back, neck and shoulders.  
    • - Improve blood circulation
    • - Boost lymphatic drainage
    • - Reduce stress, anxiety and cortisol levels
    • - Improve your sleep
    • - Shorten your recovery time after workouts
    • - Improve your posture over time

    Yes! Many chairs are beneficial for both conditions.

    • - Sciatica:  gentle stretching and glute massage from either an SL track or dual track chair can help to ease nerve pressure and pain.

    • - Neuropathy:  gentle kneading and compression will improve circulation and bloodflow to nourish damaged nerves and reduce numbness or tingling; airbag compression and foot rollers can provide a reflexology massage to stimulate sensory nerves; heat and gentle massage can ease the burning or aching sensations and overall reduced muscle tension.

    • - Arthritis:  heat and light compression can help to reduce joint stiffness, inflammation and improve your overall mobility.

    The short answer – yes! Let your body be the guide. If something feels too intense or hurts, back off on the intensity. It will be critical to make sure that you have a chair that allows you to easily adjust the intensity, duration and style of your massage.  You may find that during this time you prefer a gentler experience.  Most of our 3D and 4D chairs are very adjustable.  Also, the manual mode will be very beneficial so that you can directly control the position and intensity of the roller to get targeted relief.  Be sure to consult your doctor before using if you have medical concerns.

    Yes–with the right model.  Many of our chairs are senior-friendly with gentle programs and the ability to control the intensity, width and speed of the roller mechanisms.  Remotes have become far more intuitive with the better models that have touchscreen tablets, Ai to directly sense your body and adjust the intensity of the program to suit your immediate needs.  A robust manual mode will also help you to pinpoint exactly the right massage for your needs on any given day.  People with pacemakers, recent surgeries or spinal issues should consult their doctor before use.